What fraction of those using Express Lanes at UK immigration have to see an officer?
The UK government has announced an Expansion of Express Lanes Eligibility at UK Immigration. ePassport gates to ease travel for passengers from more countries
From summer 2019, eligible travellers from Australia, Canada, Japan, New Zealand and the United States will be able to use the ePassport gates at 14 ports, both in the UK and at Eurostar terminals at Brussels and Paris.
This will make the Registered Traveler Program redundant for citizens of the countries mentioned. What are the statistics for the current program, namely; What percentage of people who try using it are rejected and have to go see a human immigration officer & current average queue times for people using the express lanes.
The system is monitored by Border Force officers and anyone rejected by the gates will be sent to an alternative channel to have their passport checked.
Best Answer
I recently queued with a couple of hundred other people to get through the ePassport gates when returning to the UK. I was surprised at the number of people being told to 'seek assistance' by the gates, I'd guess it was between ten and twenty percent.
Now this is one person standing in a particular queue on a particular day. It's anecdotal evidence only, not part of a systematic analysis so make of it what you will. It did really, really surprise me that the system was failing so many epassports though.
Until recently it was nice to use the epassport lane and bypass the huge queues in the manual lanes. Recently however, everyone seems to have to use them and they are slower per gate than dealing with a human being. I don't remember noticing very many failures when there weren't so many people using the gates.
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