Compensation in case of delay from the EU via Turkish Airlines
I am traveling from an EU country through Istanbul, all via Turkish Airlines. My connection time at the Istanbul airport is for less than 90 minutes. In the unfortunate case that I miss my connection, I know that I am entitled to compensation because of the EC 261 regulation. However, I am unclear on a few issues.
- Can I only claim the compensation or do I also get assistance at the airport (i.e., rebooking, food, accommodation)?
- What is the best way to claim the compensation? Can I apply at the airport or do I have to do it online?
I know that I have to meet a few criteria to claim the compensation, i.e., the delay has to be longer than 3 hours, the distance of your delay, etc.
Best Answer
What determines the financial compensation eligibility under EC261/2004 is the arrival (time) at the final destination as specified on your ticket. Any such financial compensation does NOT release the airline from its obligations (to transport you to your final destination), i.e. the airline must still rebook you onto the next available flight and provide refreshments/accommodation if applicable. You should go to the airline's support desk at the airport to get rebooked/food/accommodation. For TK in Instanbul you could ask for a free access/entry into one of the TK lounges (which feature plenty of food and place to rest).
The best way to claim the financial compensation under EC261/2004 is to contact the airline directly. Each airline (operating flights from EU airports) should have a section on the website dedicated to claims under EC261/2004 (or at least provide details how to make such a claim).
Have a look at the wiki for a very decent summary of your rights
Pictures about "Compensation in case of delay from the EU via Turkish Airlines"
Can I claim compensation for a delayed flight from Turkey?
According to EU 261 and Turkish Airlines delayed flight policy, you can make a claim for delayed flight with Turkish Airlines in the following situations: Delay: Covers all delays lasting 3 hours or longer. Cancellation: Covers all cases where flights are cancelled unexpectedly.What compensation can you get if your flight is delayed?
The amount of flight delay compensation United States travelers can claim varies. There's a maximum of $700 (excluding accommodation and food costs, which airlines may have to cover). But even short delays can incur penalties of $200 or more.⭐️ Turkish Airlines Flight is Delayed or Cancelled? Claim €600 Compensation (Easily) - 3FlightDelay
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Ricardo Esquivel, Julia Volk, Katerina Holmes, Ono Kosuki