Are United Airlines employees authorized to ask TSA screening questions?

Are United Airlines employees authorized to ask TSA screening questions? - Focused woman writing in clipboard while hiring candidate

While I was waiting at my gate (after security check) to fly to San Francisco from Europe, the gate agent asked me to go to a "Document Check" station manned by other United Airlines employees. At this station, the employee asked me to show not just my covid test and passport, but also my permanent residence documents. Most questionably, he also asked about my itinerary and my relationship with my travel companions.

I was pretty shocked that an airline employee is allowed to ask such questions, so I complained to a United Airlines supervisor at the gate. The supervisor told me that these are "TSA questions" and that it is common for United employees to ask these questions.

This is the first time I experience such questioning after many flights back into the US. Is it truly allowed and common?



Best Answer

Flights to the US have been subjected to additional checks for quite a few years now. Can't quite remember if that started after the shoe-bomber attempt or after the liquid bomb scare.

In many cases:

  • There can be separate check-in areas for flights to the US, with additional questioning/verification before getting access to the check-in area;

  • There is very often additional questioning/verification at the gate, before boarding.

The additional checks may involve:

  • Documentation, including passports, visas, ESTA, etc. (CBP-related)
  • Security questions (TSA-related)
  • Additional searches of your luggage (TSA-related)

Of course, all this cannot be done by CBP or TSA officials abroad (except, for some of them, in airports which have CBP pre-clearance), so they are performed by local personnel working for the airlines. In many cases it's outsourced to security companies (the same kind of people you may see manning the general security checks), in some it may be handled by airline personnel / ground handling companies. Or it could be a combination of both.

In some situations, if you have already been subject to those additional checks before check-in (at the same airport), they'll place a sticker on your passport or some other identifying mark which lets them know you've already been checked by someone they trust to have performed the correct checks (and possibly, someone who is accredited to do so), and this will reduce checks at the gate (though not necessarily eliminate all of them). If you're in transit, this is a lot less likely, and you're bound to be checked again at the gate.




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Does United Airline require Covid test?

Airlines must refuse travel to anyone who has not met the criteria to travel or to anyone who does not present a negative test result for COVID-19 or documentation of recovery. Once that is the case, we'll re-book you with no change fees. Call 800-864-8331 to re-book your travel.

Who is exempt from TSA screening?

For foreign dignitaries \u201cequivalent to cabinet rank and above,\u201d their spouse and children under the age of 12 are exempt from the TSA screening. Next: The TSA makes an exception even for these armed officials.

How do you pass the TSA screening?

  • Before You Leave. Pack Appropriately. Dress Smartly. Download MyTSA App. Check in Online. Leave Early.
  • At the Airport. Provide Correct Identification and Documentation. Provide Boarding Pass. Separate Food Items. Trusted Traveler Programs. Practice Social Distancing. Wear Facial Protection. Putting Items in Bins. ...
  • Upon Arrival.


  • How do I add TSA PreCheck to United after checking in?

    You can update existing United reservations through the "Edit traveler information" option in Manage Reservations, on an airport kiosk or in the United app. If you add your KTN after checking in, you'll want to reprint your boarding pass or pull it up on the United app.



    AIRPORT PASSENGER SERVICE AGENT INTERVIEW QUESTIONS \u0026 ANSWERS! (Become a Passenger Service Agent)




    More answers regarding are United Airlines employees authorized to ask TSA screening questions?

    Answer 2

    The short answer is that it has become routine. It's been some times that I haven't seen a flight to the US without extra screening (systematic questioning in the waiting line before check-in and random additional hand luggage screening at the gate) above and beyond the regular document check and luggage screening you can expect for international travel outside the Schengen area. I have experienced this for US-bound flights leaving from multiple airports and with different airlines (it's not specific to United or Frankfurt).

    I don't see on what basis it could be forbidden and I am pretty sure that you don't have any effective recourse or any practical way to avoid it.

    Answer 3

    Note: the airline isn't (really) legally a Delegate of the far-end country requiring documentation and vaccines; when you land, the entry Immigration/Customs of the country still do those processes again themselves.

    for example, the airline cannot jail you if they detect fraud; those are rights/duties of Countries, not corporations. They will REFER you to the National authorities, of course, if available.

    ANSWER: Airlines (and ships) do this because per International Treaties governing transit across borders, THEY are responsible for TRANSPORTING YOU BACK if you are denied entry at the other end of the flight. So they do this to save themselves that expense.

    Answer 4

    What has happened to you is something more and more frequent, even more so since the pandemic began and the US entry restrictions.

    From what I've been able to read, in many cases the airline is obliged to confirm that it has the required documents to enter the United States (TSA precheck or ESTA or US visa, even the passport!!).

    With the arrival of the coronavirus, the airlines and their staff are also authorized to confirm extra requirements: PCR tests, vaccination proof, proof of having overcome the disease).

    Although I understand your anger at the situation, it is something legal and can't be resorted to or avoided. If you are asked TSA evaluation questions, you will have no choice but to answer.

    Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

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