Denied boarding on second leg of trip: compensation
It was a trip from New York to Glasgow via London Heathrow on one 1 ticket from BA. New York to London arrived on time for the Glasgow flight. We were denied boarding for the second leg and BA offered 250 compensation for denied boarding regulation (admitted overbooking although we were checking in and bumped off) only within the UK, as it was not a delay but denied boarding and flight did go without us... Any ideas? Thanks.
Best Answer
A flight from LHR–GLA is within the EU and covers a distance of about 550 km. A passenger who is "bumped" from such a flight is due compensation, rebooking/reimbursement, and "assistance" under FCR 26/2004. According to these regulations, a passenger denied boarding for a flight of this distance is entitled to:
- EUR 250 cash compensation (half this amount if the passenger is offered an alternate flight that arrives within two hours of the original flight), and
- Your choice between reimbursement of your flight (and return to your point of origin); re-routing to your destination at the earliest possible time; or re-routing to your destination at a later time, subject to seat availability, and
- "Assistance", consisting of:
- Refreshments
- Food
- Accommodation (if you are rebooked to travel the next day)
- Transport to your accommodation and return to the airport
- 2 telephone calls, telex, fax messages or emails
You can find more information about the EU regulations on the EU's website: Air passenger rights.
Pictures about "Denied boarding on second leg of trip: compensation"
How do I claim compensation for denied boarding?
Accepting the airline's offer will mean that you voluntarily agree not to fly on that flight. According to denied boarding rules, you can only claim compensation in cases in which you were involuntarily refused access to the flight. This is why, in most cases, we would recommend that you refuse the airline's offer.Can I get a refund if I was denied boarding?
Where involuntary denied boarding occurs, your air carrier must offer you the choice between; re-routing as soon as possible; re-routing at a later date at your convenience; and. a refund of the full cost of the unused flight ticket.Is involuntary denied boarding compensation?
Yes, you can receive compensation from an airline if you are involuntarily denied boarding. Sometimes referred to as being \u201cbumped,\u201d involuntary denied boarding occurs when an airline makes a passenger give up their seat.Is denied boarding a no show?
Why do airlines overbook flights? The most common reason for denied boarding is overbooking. This is when airlines sell more tickets than there are seats on the aircraft. The reason for this common practice is so-called 'no-shows'.Denied Boarding Compensation
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Rachel Claire, Andrea Piacquadio, Jean-Daniel Francoeur, Andrea Piacquadio