Cancellation fee and penalty

My family and I planned to go on vacation but for some reason we need to cancel it. So I went online and cancelled our flight. When I was cancelling it it said that the cancellation fee was $500+, and when I finished cancelling it, I checked my receipt: now it is showing another charge of $750.

I figured that they have charge me for a total of $2400 and will refund $1037 only from the original booking fee of $1671.

I called the agency to confirm it and the agent said that basically from $1671 ticket they will only give me $300 back because they need to charge me of $500+ cancellation fee and $750 penalty.

Is this right?

air-travel

Best Answer

That really depends on the type of ticket that you bought. It can vary any where from "you get nothing back" to "you get it all back". Unfortunately it's somewhat different for every ticket.

Your ticket came with "fare rules", that spell exactly out the cancellation/change/refund rules for the specific type of ticket that you bought. I would recommend to find them and read them. They can be hard to read, so if you can't figure out what it says, please post the full text here and we may be able to help.

Pictures about "Cancellation fee and penalty"

Cancellation fee and penalty - American dollar bills and vintage light box with inscription

Cancellation fee and penalty - Person Handing a Cinema Tickets

Cancellation fee and penalty - Signboard with entrance price information outside harbor cottage

What does cancellation penalty mean?

Airline ticket cancellation fees are charged by the airline in case you cancel your purchased airline ticket because you cannot or do not wish to travel on the booked travel dates.

Why is a cancellation fee charged?

Cancellation fees are fees that you charge when the customer fails to turn up to an appointment or pre-booked service. Their purpose is for you to recoup some of the lost revenue, that you would have received if they showed up to their appointment.

Can penalty be Cancelled?

A taxpayer may request cancellation of any penalty assessed on a secured or unsecured property tax bill by completing and submitting a Penalty Cancellation Form.

How can I avoid cancellation fee?

The best ways to avoid airline change and cancellation fees

Look for a travel waiver.

Keep an eye out for schedule changes.

Remember the 24-hour rule.

Have a good reason.

Consider your credit card coverage.

Earn elite status.

Use a credit card travel credit to cover your fees.

How to Challenge \u0026 Cancel a Penalty Charge Notice in London!

Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Karolina Grabowska, Karolina Grabowska, cottonbro, Erik Mclean