How can I prove that a flight was delayed by more than 4 hours? [duplicate]

My grandma is trying to request compensation under Regulation (EC) No 261/2004 from Air Transat, as her flight from England landed 4 hours past the scheduled arrival time in Canada. She recorded the time, but her telephone obviously isn't probative evidence.

But Air Transat refused, and countered:

The delay of your flight was under the 4-hour mark. Regulation EC261/2004 does not apply.

So how can she prove the delay of more than 4 hours, free of charge?

compensation

Best Answer

Flight delay is based on the scheduled arrival time, not the departure time. Was the arrival (when the plane doors opened) within 4 hours of scheduled arrival? If the answer is yes, Air Transat probably got away with it this time.

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How can I prove my flight is delayed?

However, you'll also need:

Proof that the travel was charged to your card.

A copy of your ticket.

Copies of receipts for the claimed expenses.

A statement from the common carrier (i.e. the airline) indicating the reasons. the trip was delayed.

Possibly other documentation deemed necessary to substantiate the claim.

What happens if your flight is delayed more than 4 hours?

However, if your first flight is delayed for more than 3 hours, you may be entitled to compensation from the airline that caused the delay. In addition to compensation, the airline must offer you a choice between: Reimbursement of your ticket and a return flight to your departure airport if you have a connecting flight.

How many hours does a flight have to be delayed for compensation?

You can usually get compensation if: you booked both flights as a single booking. you were delayed for more than 3 hours. the delay was the airline's fault.

Can I claim if my flight was delayed by 3 hours?

When can I claim for costs, and what can I claim? Depending on the length of the flight, you're entitled to costs on delays of more than two or more than four hours. This means you need to be provided with food, drinks, communications and accommodation if you are delayed overnight.

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Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.

Images: Taryn Elliott, Pixabay, Timur Kozmenko, GEORGE DESIPRIS