Hotels.com refunds? Card charged immediately when was supposed to be charged at check in and now saying i never paid.
I had made a fully refundable no cancellation fee hotel reservation and have cancelled the reservation 33 days before deadline. They are saying I never paid and won't refund money. It was clearly charged to my card. I have written to Hotels.com and was told they will have to open an investigation which will take 2 billing cycles. Anyone have experienced something like this?
Best Answer
You asked for 'experience' - my refund from hotel.com was declined because 'they could not reach the hotel for confirmation' - they called two days in a row at the same time, which is 4am local time at the hotel. Then they ignored me.
I recommend to contact your bank / credit card company, and have the payment retracted, as 'the service was never delivered and the seller does not work with you'. This puts the duty on the seller to prove you owe them money - which they cannot prove.
If this was a credit card, that should be the end of the story; if it is a debit card, it might be more difficult ("never use a debit card for online payments").
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Do hotels charge your card right away?
If you prepay the room partially or fully, the hotel will likely charge your card for that amount right away. In other cases, depending on the hotel's policies, the hotel might charge you for a room deposit when you book and then place holds for the rest of your room fees and incidental charges once you check in.How long does it take for a hotel to charge your debit card after check out?
Generally speaking, a hold will be released within 24 hours of checking out. But sometimes it can take up to a week to see the charge disappear.How long do hotels com refunds take?
Hotels.com will process your refund and credit the card you used for your booking within 24 hours. Once that has happened, your bank will take care of the rest. Just know that it may take them up to 7 days to post the credit to your account, and up to 2 billing cycles to show on your statement.Can you get a refund after checking in hotel?
Hotels do offer refunds, but hotel refund policies are not the same everywhere. Before you decide to make a reservation, read the cancellation and refund policies of the hotel you want to stay at. If you decide to cancel your reservation for any reason, you might get a refund, but many hotels charge cancellation fees.Hotel Credit Card Authorizations | Hotel Check in Authorization
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