Cost error in booking confirmation
In March this year, I booked 1 hotel room for 3 nights in Colombo, Sri Lanka through booking.com after browsing their website and entering the required data: 1 room ; 3 nights and got a price offer of Rs.28,676 (excl. taxes). I assumed it was the total price for 3 nights since "per night" was not mentioned and booked the room.
Booking.com's booking confirmation also stated 1 room/3 nights Rs.28,676.
However, at check-out at the hotel, I was forced to pay three times the amount. The fault is booking.com's due to insufficient information. What can I do. Booking.com is not replying to my e-mails on this issue.
Best Answer
You should call Booking.com on their phone, I've heard they're responsive.
Pictures about "Cost error in booking confirmation"
Booking Confirmation Template | Create a FREE booking confirmation in 3 minutes
Sources: Stack Exchange - This article follows the attribution requirements of Stack Exchange and is licensed under CC BY-SA 3.0.
Images: Andrea Piacquadio, Andrea Piacquadio, George Becker, Karolina Grabowska